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Read These Terms Before You Start

These Terms & Conditions set out the rules that apply to your dw88 account — how you open it, fund it, and use it across every game room and payment method we support.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPayMobile and browser sessions includedUpdated terms notified via account

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What These Terms Actually Cover

dw88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your agreement with dw88 begins the moment you complete account registration and is renewed each time you log in. These terms govern every action tied to your account: deposits made through Touch 'n Go eWallet, Boost, or GrabPay; withdrawals processed back to the same wallet; wagers

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placed on slots like Festival Drums Slots or Malacca Strait Slots; and rounds at live tables including Royal Baccarat. We may update these terms when platform rules, payment methods, or applicable regulations change — continuing to use your account after a notification constitutes acceptance. If a
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section of these terms is found unenforceable in your jurisdiction, the remainder stays in effect. Any disputes arising from your account activity will be handled under the processes described in our contact section below. Players in George Town and across Malaysia are subject to the same
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account terms regardless of which device or browser session they use. Account use is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security and Data Practices

We hold your account data only for as long as it is needed for operational and regulatory purposes. Verification details you submit during account opening — including identity documents and payment wallet references — are stored under standard security controls and are not shared with third parties beyond what is necessary for payment processing via GrabPay, Boost, or Touch 'n Go eWallet. You can request a summary of what we hold at any time through live chat or email.

Data Retention Account and transaction data is retained for the period required by applicable regulations. Once that period lapses, data is deleted or anonymised in line with our internal policy.

Cookie Use We use session cookies to keep your account active across mobile and browser. Preference cookies help us remember your language and wallet selection between visits.

Account Security Your login credentials are protected with encrypted storage. We recommend you do not share your OTP or password with anyone, including people contacting you on our behalf.

Change Requests To update personal details, correct a payment wallet reference, or request account closure, contact us via live chat or email with your account ID and the change you need.

TERMS CONTACT

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you need to raise a dispute about your account activity, our support team is here to help. Queries about payment terms — including how Touch 'n Go eWallet or Boost transactions are classified — get routed to the right team as soon as you open a ticket.

Common Questions About These Terms

These questions come up regularly when people read through the Terms & Conditions for the first time. If your question is not covered here, open a live chat or submit a support ticket from your account.

They apply from the moment your account is created and continue to govern all activity — deposits, wagers, withdrawals — for as long as your account remains open.

We notify you through your registered account — either via an in-account message or email. Logging in after a notification and continuing to use the account means you accept the updated terms.

Yes. Raise a dispute through live chat or email with your account ID and the relevant transaction or game round details. We review each case and respond in writing.

We retain your account records for the period required by applicable regulations. After that, the data is deleted or anonymised. You can ask for a summary of what we hold before closure.

Yes. Whether you access your account via a mobile browser, the dw88 app, or desktop, the same Terms & Conditions apply to every session and every transaction.

Yes. All payment rails we support — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — are covered under the same account terms. Payment-specific rules are noted in the cashier section.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Start

Account Security and Data Practices

Reach Us About These Terms

Common Questions About These Terms

01 When do these Terms & Conditions apply to me?

02 How will I know if the terms have changed?

03 Can I dispute a decision made under these terms?

04 What happens to my data if I close my account?

05 Are the same terms applied whether I use mobile or desktop?

06 Do these terms cover all payment methods including Touch 'n Go eWallet and Boost?

Terms & Conditions

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