Reference

How dw88 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your deposits, and keep your session secure.

Account data kept secureTouch 'n Go eWallet, Boost, GrabPay payment data handled carefullyNo data sold to third partiesYou can request your data anytimeAvailable where local law permits

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CONTACT OUR TEAM

Reach Us About Your Privacy Rights

If you want to view, correct or remove data we hold on your account, contact us directly through one of the channels below. We handle data requests separately from general account queries — flag your message as a data or privacy request so it reaches the right team without delay. Players in George Town and across Malaysia can reach us the same way.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We do not share your personal data with advertisers or data brokers. Third-party providers who process payments — such as the networks behind Touch 'n Go eWallet, Boost and GrabPay — receive only the transaction data required to complete a transfer. They are bound by their own data agreements and cannot use your details for any other purpose. Where local law applies, we follow its data retention and disclosure requirements.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This applies equally whether you are on mobile or desktop, on any Malaysian network.

Cookie Control

We use session cookies to keep you logged in and functional cookies for your preferences. You can clear or block non-essential cookies through your browser settings at any time.

Payment Data Limits

When you pay via Boost or GrabPay, we log the reference and amount only. Your full wallet credentials stay within the e-wallet provider's own secure environment.

Data Retention Period

Transactional records are kept as long as required by applicable financial regulations. Once your account closes, non-transactional profile data is deleted within a reasonable period.

What We Collect and Why We Hold It

dw88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number and account wallet details. If you fund your account via Touch 'n Go eWallet, Boost or GrabPay, the transaction reference is logged against your account for reconciliation — we do not store your full e-wallet

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PIN or password at any point. We also collect device identifiers and session tokens to maintain browser continuity across your mobile and desktop sessions, so your account state carries over when you switch from your phone to another screen. Cookies are used to remember your login
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state and preferred settings; you can adjust cookie behaviour through your browser, though some features depend on session cookies to function. We retain transactional data in line with applicable financial record-keeping requirements under local law. Non-transactional profile data — like your notification preferences — is held
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only as long as your account remains active. All data is stored on servers with encryption in transit and at rest. Access to your stored data is restricted internally to staff who need it to support your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at dw88

Here are the questions we hear most often about how we manage your data. If yours is not covered below, our live chat team can walk you through a specific request step by step.

We collect your name, email, contact number and payment method details — for example, the reference number tied to a Touch 'n Go eWallet or Boost transaction. We do not collect more than what is needed to run your account.

Yes. Contact us via live chat or email, flag it as a data access request, and we will identify the data we hold and provide it to you in a readable format within a reasonable timeframe.

We share data only with payment processors — like the networks behind GrabPay and DuitNow — who need it to complete your transactions. We do not sell or share your data with advertisers.

Session cookies keep your login active. Preference cookies remember your settings. You can manage these through your browser. Blocking session cookies may affect how your account works on mobile.

Transactional records — including FPX and Maybank2u transfer logs — are kept in line with applicable financial regulations. Non-transactional data is removed after your account is permanently closed.

Log in, go to the Help section in your account settings, and submit a data correction or deletion request. Alternatively, email us directly with your account details and the specific change you need.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dw88 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Common Questions About Your Privacy at dw88

01 What personal data does dw88 collect when I open an account?

02 Can I request a copy of the data dw88 holds on me?

03 Does dw88 share my data with any third parties?

04 How does dw88 handle cookie data on my device?

05 How long does dw88 keep my account and payment data?

06 How do I ask dw88 to delete or correct my data?

Privacy Policy

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